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FAQ’s

COVID-19 Guidelines and Restrictions FAQ’s

Please visit the individual event pages for COVID-19 guidelines that are above and beyond the guidelines listed below.

By attending an event at Pechanga Arena San Diego, guests agree to follow the current California Department of Public Health Guidelines along with San Diego County Guidelines for Indoor Mega Events. Specifically, you must present proof upon entry that you and everyone in your party meet the vaccination or testing requirements detailed below.

Per the California Department of Public Health Beyond the Blueprint updated guidance for Indoor Mega Events, the CDPH Guidance for Face Coverings and the San Diego County Safe Reopening Guidelines, the State and County requires that attendees be fully vaccinated (i.e., two weeks or more have passed since the attendee has received a single-dose vaccine or received the second dose in a 2-dose series) or obtain a negative COVID-19 test within 72 hours prior to attending the event and that unvaccinated persons wear face coverings when attending indoor events.

Yes. According to the State of California, children and those who are unable to receive a vaccine are still required to produce a negative test. Children under 12 do not need to provide ID in accompaniment with a negative test.

We accept physical documentation or photo proof. Valid government-issued photo ID must match the proof of vaccination or negative COVID-19 test. Children under 12 do not need to provide ID in accompaniment with a negative test.

Unvaccinated or partially vaccinated guests, including children, must provide proof of an FDA approved negative COVID-19 PCR, Antigen or Molecular test that is date and time stamped within 72 hours of the show date. These can include “at-home” tests so long as they provide an associated name to accompany a valid government-issued photo ID upon entry to the venue. In accordance with the State of California, unvaccinated persons must wear face coverings when attending indoor events, even if they obtain a negative COVID-19 test.

Please visit the individual event pages for COVID-19 guidelines that are above and beyond the guidelines outlined here.

In accordance with the State of California, unvaccinated persons must wear face coverings when attending indoor events, even if they obtain a negative COVID-19 test within 72 hours prior to attending the event. The CDC recommends that fully vaccinated people wear a mask in public indoor settings if they are in an area of substantial or high transmission, although this is not a specific requirement of the venue.

In some cases, yes.

Please visit the individual event pages for COVID-19 guidelines that are above and beyond the guidelines listed below.

By attending an event at Pechanga Arena San Diego, guests agree to follow the current California Department of Public Health Guidelines along with San Diego County Guidelines for Indoor Mega Events. Specifically, you must present proof upon entry that you and everyone in your party meet the vaccination or testing requirements detailed below.

Per the California Department of Public Health Beyond the Blueprint updated guidance for Indoor Mega Events, the CDPH Guidance for Face Coverings and the San Diego County Safe Reopening Guidelines, the State and County requires that attendees be fully vaccinated (i.e., two weeks or more have passed since the attendee has received a single-dose vaccine or received the second dose in a 2-dose series) or obtain a negative COVID-19 test within 72 hours prior to attending the event and that unvaccinated persons wear face coverings when attending indoor events.

 

VenueShield provides the highest levels of cleanliness and safety, while inspiring consumer confidence, all in partnership with leading medical professionals, industry expert and public health officials. We are proud to be a part of ASM Global’s new VenueShield program, which will be implemented in more than 325 facilities across the globe.

General FAQ’s

No, we do not permit overnight camping. We generally tell guests they are welcome to line up any time after 6:00 a.m. on the day of the show.

The Pechanga Arena San Diego is ADA compliant and proud to provide accessibility to Southern California’s diverse population. Guests requiring special seating, such as for wheelchairs, semi-ambulatory or other mobility impairments, hearing impaired, or the like, should contact the Pechanga Arena San Diego Box Office at (619) 224-4171 x322 to arrange for the purchase of tickets. Wheelchair and semi-ambulatory seating will be reserved for guests with disabilities (and their companions). For those patrons who require an interpreter we recommend contacting the Box Office prior to the first day an event goes on sale or a minimum of 30 days prior to the event. All efforts will be made to fulfill any requests made after that time but are not guaranteed.

Pechanga Arena San Diego is located at 3500 Sports Arena Blvd. San Diego, CA 92110-4919. We’ve provided directions and parking information.

The Box Office is open Fridays only from 11:00 a.m. to 5:30 p.m. On event nights Box Office will open two hours prior to showtime to service that evening’s event only. 

Tickets are sold on a no refund, no exchange, no cancellation policy. If your tickets are stolen or damaged, please immediately notify the Pechanga Arena San Diego Box Office. If tickets are stolen, you must provide the ticket office with a copy of the police report (the file number alone will not be accepted). Included in the police report must be information that clearly states the event as well as the exact locations of the seats in question. After verification of the seat location by the Box Office, a seat locator will be issued. The replacement locator is subject to a charge not to exceed the face value of the stolen tickets. Tickets that are lost or misplaced will not be replaced. To avoid any problems, please be sure to keep your tickets in a safe place.

Pechanga Arena San Diego does not allow the following items under any circumstances: Bottles, cans, food and beverages, liquid containers, coolers, water bottles, large backpacks or bags, duffel bags, boxes, illegal substances, weapons, laser pens, fireworks, cameras, video or audio recording devices, spiked or studded belts or bracelets, wallet chains or any item that may be deemed potentially harmful. Click here for all of the Rules and Policies of the Pechanga Arena San Diego.

Pechanga Arena San Diego doors generally open 60 minutes prior to the event start time, however, doors may open 90 minutes prior to the event start time or special occasions.

Disabled parking spaces are clearly marked and available on the North side of Pechanga Arena San Diego only. Be sure to hang an appropriate license tag on your rear view mirror or place the tag on your dashboard. If need be, please ask the parking attendants to direct you to the designated parking area.

You can purchase tickets online at AXS.com (convenience charges and service fees may apply).

California law prohibits smoking, e-cigarettes and vaping in public assembly facilities. Smoking is allowed in designated areas located outside each entrance to the facility. Please check with a Pechanga Arena San Diego usher or security personnel for exact locations.

Your seat arrangement may vary depending on the type of show you are enjoying. More information, including seating maps and our Interactive Seat Viewer, is available on our Seating page.

You can find out about upcoming events on our events page or call us at (619) 224-4171.

Join the E-Newsletter mailing list and you will receive email updates based on your interests.

Pechanga Arena San Diego brings the best concerts, family shows, sporting events, and a variety of other special events to Southern California audiences.

All lost and found items are taken to Guest Services booths during events, located on the Outer Concourse across from sections 4 and 15. During an event, guests should visit a Guest Service booth to inquire about or report lost items. After an event, please use the following form. Due to the high number of emails and calls received for lost items, we only respond to those for which items we have. Because of the venue’s unique event schedule, it may take up to two business days to receive a response. Pechanga Arena San Diego management assumes no responsibility for items lost at events.

Refunds will be issued at point of purchase for any shows cancelled at the Pechanga Arena San Diego. Refunds will only be issued back to the original purchaser via the original method of payment. If you purchased tickets at the Pechanga Arena San Diego Box Office, please email boxoffice@pechangaarenasd.com for information on how to obtain a refund.

Should a show postpone, the tickets purchased for the original event date  will be honored on the rescheduled date.  For guests who are unable to attend the rescheduled date, refunds may be requested through the original point of purchase via the original method of payment.

Non-professional, non-flash still photography is permitted at most events (disposable, digital, or 35mm cameras with max built-in lens no greater than 3” and no interchangeable or telephoto lenses). Please note: at the request of the artist/performer/team, cameras of any type or video recording on any device may be prohibited at some events. Video recording devices (camcorders), audio recording devices (recorders/microphones), iPads or Tablets, Go Pro cameras, monopods, tripods, selfie sticks, camera bags and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted inside The Pechanga Arena San Diego at any time. Flash photography is prohibited at all times. This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion.