Employment

Pechanga Arena San Diego is committed to developing a diverse workforce marketplace that opens the door to opportunity and unleashes the possibilities within each and every employee. We believe a diverse workforce is not merely an advantage; it is absolutely mandatory for a company to be successful in today’s business climate.

We encourage all applicants to follow us on LinkedIn.

Employment Opportunities:

Part-time Security Officers –
The Part Time Security Officer is responsible for overseeing the safety and security of Pechanga Arena San Diego patrons, employees, and assets. Guard Card required.

Part-time VIP Ambassador –
As a member of the Marketing team, your role will be greeting VIP guests of Pechanga Arena SD. Focusing primarily on the GMC Denali PIT, a premium seating area, the candidate will ensure VIP guests are seated properly and enjoy their entertainment experience. The VIP Ambassador will strive to enhance the guest experience through gracious, enthusiastic and personalized service.

The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service. Members of this team will operate in a highly collaborative way and will deliver on service standards. Candidates should have sharply honed interpersonal skills.

This position is Part Time in support of live entertainment and sporting events occurring sporadically in the evening at Pechanga Arena SD. A perfect opportunity for college students, those looking for a second job or flexible, evening hours.

ESSENTIAL JOB FUNCTIONS:
• Greets guests in the venue
• Handles guest inquiries in a calm, professional and prudent manner
• Maintains close ties with customers to engender loyalty
• Anticipates, responds to and consistently meets or exceeds the needs of guests
• Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure

QUALIFICATIONS:
• Customer service experience is highly preferred
• Ability to think independently in making decisions to maximize customer service experience
• Excellent interpersonal, communication, problem solving and analytical skills required
• Strong attention to detail
• Must have excellent customer service skills
• Must present a well-groomed professional appearance
• Must be able to listen and respond to visual and aural cues
• Bilingual in Spanish a bonus

EOE/M/F/D/V Equal Opportunity Employer/Minorities/Female/Disabled/Veteran

Usher –
The usher/ticket takes position has the most interaction with our guests during events, and as such must provide excellent customer service and exceed our guests’ expectations. The usher position is responsible for properly checking guests’ tickets as they enter the seating areas, concourses, and other areas of the facility. The usher must properly direct guests to their seats, and to other services around the facility including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Manager. The usher is responsible for their assigned area and is charged with observing that all guests in their area are following all policies and code of conduct requirements. The usher is also responsible for providing general assistance and customer service to guests as needed, in a friendly and helpful manner. This is a part-time, hourly, event-based position.

Essential Functions:

Greet and interact with all guests in a welcoming and friendly manner.
Check guest’s ticket, and ensure the guest is in the proper seating section.
Direct guests to their ticketed seats, or to the appropriate seating section.
Ensure that only guests with the proper ticket are sitting in assigned section.
Monitor seating area for guests who may not be in correct area.
Keep aisles, concourses, and stairs clear of guests while event is in progress.
Answer guest questions with regard to event and facility, e.g. location of particular section, restrooms, concession stand, first-aid, etc.
Handle complaints, disturbances, or related problems with guests. Forward complaint to supervisor or Event Manager as applicable.
Ensure guests are following all policies and code of conduct requirements.
Report issues or violations to supervisor or Event Manager.
Inspect assigned work area prior to and during event, looking for safety hazards, facility issues, housekeeping needs, personal injuries, etc. Report issues to supervisor or Event Manager.
Other duties as assigned by supervisor or Event Manager.

Required Qualifications:

Excellent interpersonal and communication skills.
Able to work outdoors in various weather conditions.
Able to stand for extended periods of time.
Must be proactive in providing assistance to all guests with the highest level of customer service.
Must be able to work flexible hours including nights, weekends, and holidays.
Must be able to work in a team environment, interacting with multiple departments.
Understanding of written and spoken English.
Able to see and read small-sized text on tickets (paper & electronic).

Candidates should possess the following qualities/skills:

Friendly, outgoing personalities
Good Communication Skills
Reliable, punctual, excellent attendance
Ability to take direction and work well with others
Feel comfortable dealing with high stress situations or around large crowds

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Porter –

Position Summary:
We are seeking an energetic and reliable Day Porter to perform day-to-day building maintenance at our company facility. Overall duties will include removing debris, maintaining common room areas, restocking bathrooms and responding to all cleaning emergencies.

Essential Functions:

Clean all common room areas including the kitchen, cafeteria, lobby and break room.
When applicable, place safety hazard signs in the building including wet paint and wet floor warning signs.
Monitor, clean and service washrooms.
Respond to any major spills or other cleaning crises.
Remove litter and rubbish from main common rooms.
Help order supplies required for facility maintenance.
Able to work a flexible schedule including nights and weekends.
Must be reliable and professional.
Prepared to execute all duties and responsibilities in a safe and timely manner.

The successful candidate will be highly organized, dedicated, and able to handle a variety of duties simultaneously. You will work with management to create an effective cleaning schedule, which will include your day-to-day routines and work timetable.

Required Qualifications:

Able to work outdoors in various weather conditions.
Able to stand for extended periods of time.
Must be proactive in providing assistance to all guests with the highest level of customer service.
6 – 12 months’ porter experience.
Must be able to work flexible hours including nights, weekends, and holidays.
Must be able to work in a team environment, interacting with multiple departments.
Understanding of written and spoken English.
Able to see and read small-sized text on tickets (paper & electronic).

Candidates should possess the following qualities/skills: